Our world-class facility offers world-class service!
Most people agree, it’s the details that make the difference. Add Helium’s Concierge Services use experienced professionals and well-thought out systems to better manage the needs of our clients.
Add Helium’s Concierge Services set a new standard for personal care in the diving industry.
Maggie, your Personal Class Concierge, will help manage your travel arrangements, rental equipment needs, purchases, and all the other details to ensure that everything goes according to plan.
Should you be traveling with non-divers, Maggie arranges non-diving activities for them. If you need a special charter for a unique dive, Maggie’s your woman. If you’re not sure that your equipment is up to par, Maggie will find you the right rental or accessory to purchase. And more!
With you personal Class Concierge, your training and dive experiences are 5 stars!
Customer Service Manager
Robyn is our Customer Service Manager. As a customer-focused team member, Robyn expertly handles all customer needs – from providing them with hands-on assistance in preparation for their upcoming class to the logistics for each individual attending one of our group trips. She points people in the right direction when they are not sure which class is right for them, helps customers with directions to the right dive site, and assists clients traveling on their own to foreign countries by arranging rebreather support with local shops around the world.
Our Customer Service Manager sets Add Helium apart from the rest.
Repair Service Coordinator
Sean knows his gear and logistics. As our Repair Service Coordinator, he assists all our clients needing repairs for their equipment and gear.
Whether you live down the street or across the country, Add Helium handles all your repair and service needs. We make it painless with Sean’s Ship-a-Box Program. He will send you a box and packing materials and pre-printed label so that you can easily ship your broken gear to Add Helium. Sean even arranges for us to pick-up your equipment and get it to the facility safe and secure. Sean keeps you up-to-date on the status of your equipment when it comes in for service. Sean ensures that after the equipment is inspected, you are contacted to discuss the needed repairs. No work is ever performed on your equipment without your express permission. Then, we begin repairs. (Sean actually stands behind the factory trained technicians with a whip to ensure they are working efficiently.)
Give it up for Sean!
Advanced Individual Training (AIT)
AIT can take many forms. It may be used as a “tune-up” to prep for the next level of certification. For some, it can be a review due to time away from the sport. Many apply it as a form of advanced development for a specific diving discipline, such as wreck diving, cave diving, and more. Others use it as they would a “personal trainer” for long-term benefits and results.
Whatever your needs, the private instruction offered by our experts will exceed your expectations.
Do you really want to spend thousands of dollars on equipment you’re not even sure you’ll like? Then don’t!
Discover the world of rebreather diving by renting one! As the only facility to offer a full line of rebreathers to rent for training, Add Helium makes it easy.
Whether you are trying a rebreather for the first time or have interest in a new brand of rebreather, renting makes sense.